We understand that events can transpire that cause you to fall behind on your billing, so we've sought to ensure you can get back on track as quickly as possible.
Your invoice will be generated at 00:00 UTC for your services 10 days before the due date. We also will send you a billing reminder 5 days before the bill is due, inclusive of the due date itself.
We have a 4 day grace period from the due date to allow you time to get it paid up, with a reminder message sent to you on each day. For example, if you are invoiced on the Friday of a long weekend, you have until 23:59 UTC on Tuesday to get your bill paid up.
From 00:00 UTC on the 5th day after the due date, our grace period expires and your invoiced services will be suspended, with a $3 overdue fee added to the invoice. You will retain access to your account's client area so the bill can be paid as is convenient and then services will be resumed within 24-48 hours.
These suspensions are not held against you for future services and we will retain your data for 365 days before your billed services are purged from our systems. Your account data will remain with us unless you request account termination.
